IT Service Management as a Service
What is ITSM?
ITSM stands for Information Technology Service Management. ITSM refers to all activities involved in designing, creating, delivering, supporting, and managing the lifecycle of IT services. To support these activities, businesses utilizes ITSM Tools to monitor and proactively anticipate problems before they occur. Agile Defense specializes in helping organization achieve their ITSM goals and visions. We are a technology agnostic ITSM implementation provider that specializes in two leading edge ITSM platforms: ServiceNow and Remedy.
What is ITSM as a Service?
ITSM-as-a-Service model is an operational consumption model that allows organizations to leverage IT services based on a consumption model. “Pay for what you use.” The benefits of ITSM-as-a-Service is it allows organizations to reduce their consumption costs by sharing resources with similar individuals/companies who need the same services.
Our Value
Agile Defense can help your organization achieve their ITSM goals and visions. We are a technology agnostic ITSM implementation provider that specializes in two leading edge ITSM platforms.
We provide our ITSM as a Service model across the Department of Defense (DoD), allowing agencies to tap into our pool of Implementers and Developers, who support multiple agencies and customers.
Agile Defense is a ServiceNow Partner with experience implementing and maintaining the ServiceNow platform to our Department of Defense partners in an on-premise or cloud model. We were one of the first companies to implement ServiceNow for the Department of Defense in their FedRAMP cloud. We bring the capabilities and a breadth of proven expertise across platform modules including ITSM, ITOM, and SecOps. We bring expertise helping organizations move into a true ITSM with expertise in implementing the Configuration Management Database (CMDB) which includes Discovery, Service Mapping, Asset Lifecycle, and Service Catalog. We leverage our library of reusable components to implement ServiceNow solutions.
Agile Defense provides implementation and maintenance expertise for the BMC Remedy/Helix platform in both on-premise and cloud model which consists of service desk (incident and problem management), change management, release management, asset management, service level management, service request management, knowledge management, discovery and dependency mapping, analytics, dashboards, configuration management database, and other enabling technologies. We provide these services to a range of customer in an ITSM as a Service model across the DoD.