During the support contract Transition-in Phase, Team Agile Defense performed an initial baseline of the environment; this included assessment of systems, networks, security posture, and ITSM processes. We provided the Government a Gap Analysis of issues identified and opportunities to gain the benefits of standardized and continually improved work practices. We implemented proven techniques based upon ITIL, bolstered with the practices of ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013, and the Project Management Body of Knowledge (PMBoK). Our “Exceptional” CPARS ratings (across the full review spectrum) attest to the results of our standardization efforts.
